Shipping and Returns

Finished Furniture Products

Shipping

At Simply White Life, we strive to deliver your purchase with excellent service and flexibility. In stock products are generally shipped within 2 to 3  days after receipt of payment and are shipped via Canada Post or DHL with tracking.

Shipping costs are included with the posted price within Canada and the continental US. For Shipping outside Canada and the continental US, including Alaska and Hawaii, please Contact Simply White Life at 647.471.0931.

Some over-sized or heavy items cannot ship outside Canada and the continental US. Please call 647.471.0931 for details.

Rush delivery is not available.

APO/FPO/PO Boxes

Please call 647.471.0931 to place an order for APO or FPO addresses; unfortunately, we cannot process these orders online.

Pricing

All pricing is in Canadian dollars and is inclusive of shipping and sales tax for orders shipped within Canada and the continental US

Sales Tax

Sales tax is included with the posted price within Canada and the continental US. For Shipping outside Canada and the continental US, including Alaska and Hawaii, customer is responsible for all local taxes and duties.

If you have any questions regarding your delivery, please get in touch at info@simplywhitelife.ca

Returns

Once you have received your delivery, please inspect it for quality. We will gladly return, refund or replace any item that arrives damaged.

If you are not happy with your item, you may return your undamaged and unused Simply White Life purchase within 14 days. Due to the high quality of the materials and fabrics used in Simply White Life products, the customer is responsible for shipping charges associated with returning a non-damaged item.

Please note that there is a 10% restocking fee for any products returned and postmarked within 72 hours, For products returned after 72 hours, the restocking fee is 35%

Should you wish to return an item, please contact us at info@simplywhitelife.ca for advice and support.

Custom Designed Furniture

We offer a full delivery service to the whole of North America; just send Post Code for delivery costs.

We drop ship custom orders.  Custom orders will arrive in 8 to 11 weeks in most metropolitan areas.  For rural areas, orders can take longer.

For international orders, shipping times vary by country. Depending on the size and the complexity of the variation or modification, shipping times for special cases can differ from the estimated shipping date.

For furniture and custom furniture deliveries, our regional shipping partners will get in touch with you to arrange a delivery date and time (with assembly if requested) as soon as the order has arrived in your country. We provide in-room delivery.

Shipping costs are dependent on the item and destination. Once a requested custom order is placed and we have your address details, we will give you the final price inclusive of Shipping.

If you cannot find something just ask us. We can design and build an order in 8 weeks. We are always happy to help with your requirements.

If you have any questions regarding your delivery, please get in touch at info@simplywhitelife.ca

Returns

Simply White Life custom solutions are made to order, based on the customer’s specifications. We will always ensure that our products are designed and delivered to meet your specifications.

If a Simply White Life custom solution arrives damaged, we will work with you to fix or replace it.  Simply White Life custom solutions are non-returnable and non-refundable once delivery and installation is accepted by the customer.

Please note that not all our products are shown on-line. Please call us at 647.471.0931 for custom orders